Exchanges
We accept exchanges online for defective or damaged goods.
If the damage was our error, or the item is defective, we will gladly exchange the item free of charge. Please email us at info@brindlebird.com with your order number and description of the problem.
If the damage was our error, or the item is defective, we will gladly exchange the item free of charge. Please email us at info@brindlebird.com with your order number and description of the problem.
Returns
We do not accept returns, but if you have an issue with any of our products please email us at info@brindlebird.com with a description of the problem and we will provide a refund.
Additional Policies
We do not claim to medically treat, prevent or cure any disease. All of our products are for external use only. We follow safe and sanitary procedures when making all of our handmade products. It is up to you, the consumer to use discretion when using any of our products. We use various butters and oils, essential oils and skin safe fragrance oils in our products. Be sure to read our ingredient listings for each product and test them for yourself to make sure they are substances that you as an individual can use. If you are allergic to any ingredient listed, please do not use the product or a rash or negative reaction could occur. We can not be held responsible for negligence on your part. Some ingredients are not meant to be used by diabetics, pregnant women or those with other health issues. Consult your medical doctor for ingredients that should not be used due to pregnancy, diabetes or other medical issue. Please be safe with any and every substance you choose to put on your skin. We are not liable for damages or bodily harm that substances might cause to your person. We label all of our products very carefully to try to prevent any allergic reactions but we can not tell you for sure if you will be allergic to any of the ingredients contained. Discontinue use of all products if rash, itching, hives, skin irritation or breathing issues occur.
We care about you and want the very best products for you and your family. We test all products on ourselves and would not sell any that we think are unsafe.
We care about you and want the very best products for you and your family. We test all products on ourselves and would not sell any that we think are unsafe.
